Refund policy

Returns & Refunds Policy – Little Abodes Interiors

Effective Date:17.05.2025

We are committed to providing high-quality products and a seamless customer experience. As we offer a wide range of products including made-to-order wallpapers, decals, and personalised decor, please carefully review our returns policy below based on your product type.

🔹 Wallpaper & Wall Decals

All wallpaper and decal products are printed to order. Please consider your purchase carefully before finalising your order. We do not accept returns for change of mind.

Returns Are Not Accepted For:

  • Incorrect measurements or colour selection

  • Change-of-mind purchases

  • Improper installation or wall prep

Returns Are Accepted Only If:

  • The item is faulty, damaged, or not as described

  • There is a printing error due to our fault

We provide detailed product information including colours, dimensions, and installation instructions. Customers are responsible for ensuring their selection suits their wall surface and environment (e.g. humidity, paint type, wall texture).

Important:
Walls must be prepared with Viponds Self-Adhesive Prep Coat. Adhesion issues caused by incorrect prep are not covered under warranty or eligible for return.

🔹 Custom & Personalised Products (e.g. Acrylics, Neons, Night Lights)

We do not accept returns or offer refunds for custom-made or personalised products unless there has been a genuine error on our part.

If your item:

  • Arrives damaged,

  • Has incorrect personalisation (due to our error),
    …please contact us immediately with photos so we can resolve it promptly.

Please Note:
Once an order has been placed, we cannot accept:

  • Cancellations

  • Changes

  • Refund requests

🔹 Breakages & Handling Guidelines

All items are carefully packed, but we rely on third-party couriers to deliver safely. If your item arrives damaged:

We are not responsible for breakages after the item has been unpacked.

Handling Tips:

  • Do not hold acrylic plaques by one end

  • Avoid rough cloths on mirror acrylic

  • Handle night light inserts with care

  • Do not apply pressure to small glued-on pieces

🔹 General Return Policy (Non-Personalised Items Only)

We offer a 30-day return policy on eligible non-custom items. To qualify:

  • Item must be unused, with tags and original packaging

  • You must have proof of purchase

  • You must contact us first at info@laneon.com.au before sending anything back

Returns Address: 
Items returned without prior approval will not be accepted.

Once your return is approved:

  • We’ll provide a return shipping label

  • You’ll receive detailed instructions on how to send the item back

🔹 Damages, Faults or Incorrect Items

Please inspect your order upon delivery. Contact us immediately if:

  • Your item is defective

  • Your item was damaged in transit

  • You received the wrong item

We'll evaluate the issue and arrange a suitable resolution (refund, repair or replacement).

🔹 Exceptions / Non-Returnable Items

We do not accept returns for:

  • Personalised or custom-made products

  • Gift cards

  • Sale/clearance items

  • Perishables or hazardous materials (if applicable)

🔹 Exchanges

The fastest way to exchange an item is to initiate a return (if eligible) and place a new order once approved.

🔹 European Union – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you may cancel or return it within 14 days, for any reason, under EU consumer law.

Items must be:

  • Unused and in original condition

  • In original packaging with tags

  • Returned with proof of purchase

🔹 Refunds

Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.

Please note:
It may take additional time for your bank or credit card provider to process and post the refund.

If you have not received your refund after 15 business days, please contact us at info@laneon.com.au.

Questions?

We’re always happy to help.
📧 info@laneon.com.au
📍 Little Abodes Interiors, 13 Black Avenue, Gisborne VIC 3437